https://thebin.net/tags/business-practices/Recent content in Business Practices on the binHugoen-USFri, 03 Feb 2012 00:00:00 +0000https://thebin.net/2012/02/the-changing-face-of-enterprise-support/Fri, 03 Feb 2012 00:00:00 +0000https://thebin.net/2012/02/the-changing-face-of-enterprise-support/<p>Now let me preface this post by saying…</p> <p>I am writing this article from my professional experiences, inside of a software company which provided enterprise support for its products, as well as from the perspective of the Enterprise Customer.  I am intentionally discarding all experiences with support as a home user, and even as a small business owner.  This is specific to Enterprise Support, consumer support plays by different rules.</p>